Refund policy

Return & Refund Policy

Overview

We strive to ensure every order is prepared accurately and meets our quality standards. Due to the nature of our products—many of which are personal care and beauty items—most products are final sale.
However, if an error is made on our part, we will always work with you to resolve the issue.

Order Errors & Damaged Items

If we made an error, including but not limited to:

You received the wrong item
The item arrived defective or damaged
The item is missing from your order

We will gladly offer a replacement, store credit, or refund, depending on the situation.
Please inspect your order upon delivery and contact us immediately so we can make it right.

In your email, please specify your order number, a description of your issue and photos (if applicable).

Client Errors & General Return Policy

If the error was made by the client, such as:

Ordering the wrong product
Ordering the wrong quantity, color, or variation
No longer wanting the item

Returns are generally not accepted, especially for products that are non-returnable due to sanitary reasons.

Sanitary & Non-Returnable Items

For health and safety reasons, we do not accept returns on most personal care and beauty products, including but not limited to:

Nail products
Beauty or cosmetic items
Products that have been opened, used, or tampered with

We also do not accept returns on:

Sale items
Gift cards
Custom or personalized products
Hazardous or flammable materials

If you are unsure whether an item is eligible, please contact us before purchasing.

Eligible Returns (When Applicable)

If a return is approved, the following conditions apply:

You have 30 days from the date of delivery to request a return
Items must be unused, unopened, unworn, with tags attached
Items must be in their original packaging
Proof of purchase is required

Approved returns must be sent to:
634 Boulevard du Curé-Boivin, Boisbriand, QC, J7G 2A7

How to Start a Return

To request a return, email us at info@darenails.com with:

Your order number
A description of the issue
Photos (if applicable)

Returns sent without prior approval may not be accepted.

Exchanges

If an exchange is approved, the fastest way to receive the correct item is to:

Return the approved item
Place a new order once the return is accepted

Refunds

Once your return is received and inspected:

You will be notified of approval or denial
Approved refunds will be issued to the original payment method within 10 business days
Processing times may vary depending on your bank or credit card provider

If more than 15 business days have passed since approval, please contact us.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided:

The item is unused and unopened
It is in original packaging
Proof of purchase is provided

Sanitary and hygiene exemptions may still apply as permitted by law.

Pro Lamp Electronics Return Policy

90-Day Guarantee

We offer a 90-day guarantee on Pro Lamp purchases.

If your Pro Lamp is found to be defective due to a manufacturing fault within 90 days of purchase, you are eligible for an exchange.

What Is Not Covered

The guarantee does not cover:

Misuse, mishandling, or accidental damage
Exposure to acetone or liquids
Tampering or internal modifications

Return Process

Contact customer service within 90 days with proof of purchase
Provide details and photos/videos of the issue
Once approved, return the lamp securely packaged
Exchanges are processed within 7–10 business days after inspection